FAQs

All your questions, answered.
At ACACIA, we are committed to responsible forestry practices. Our wood is sourced from sustainably managed forests, ensuring that our furniture is made from ethically harvested materials.
We primarily use solid acacia wood to craft our furniture. This wood is known for its durability, beauty, and sustainability. Each piece is carefully selected and crafted to provide the highest quality furniture that will last for years to come.
We have a rigorous quality control process in place to ensure that every piece of furniture leaving our facility meets our high standards. From the selection of materials to the craftsmanship, we pay attention to every detail to deliver furniture that is durable, functional, and aesthetically pleasing.
Yes, all of our products are FSC-certified, guaranteeing that the wood comes from responsibly managed forests. We are actively working to expand our FSC-certified offerings.
We offer a diverse range of styles, from classic and traditional to modern and contemporary. You can find furniture for every room in your home, from dining tables and coffee tables to chairs, beds, and dressers.
We do have weight limits, but they are just suggestions. We’ve read in product reviews that our beds have withstood much greater weights. Here are our guidelines:
  • TWIN = 500 lbs
  • FULL = 700 lbs
  • QUEEN / KING = 800 lbs

    • Please be advised that these weight limits include the mattress weight.
    Even our biggest items like platform beds are expertly engineered to fit in one box for delivery using our signature packaging technology. Our slats and other essential parts are all included.
    All our bed frames are designed with slightly lower slats to keep your mattress enclosed inside the frame and to prevent any slipping.
    Box Springs are not required for our bed frames, as our platform beds come with slats.
    All tools required for assembly are included in the box. So you can get to sleeping comfy without the hassle of looking for tools.
    Proper care and maintenance are essential to prolong the life of your wood furniture. We recommend using a mild soap and water solution to clean the surface and avoiding harsh chemicals or abrasive materials. Regularly dusting and using furniture wax or polish can help to maintain the natural beauty of the wood.
    Wood in any finished furniture product cannot be fed or nourished or enriched with polishes or oils. Our products already have a protective finish over it for beauty and protection; the wood is sealed. Polishes and oils will not penetrate it.
    We offer shipping services to all continental United States. The estimated delivery time will vary depending on your location and the size of the furniture. Please refer to our shipping policy page for more detailed information.
    We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your furniture, please refer to our shipping policy page for more detailed information.
    Yes, we offer warranty coverage on our furniture. The specific coverage and duration may vary depending on the product. Please refer to the product manual included in your package or contact our customer service team for more information regarding warranty coverage.
    Shipping is free on all items.
    While we’re working on setting up quicker options in the future, we don’t quite offer expedited shipping options or date-specific delivery just yet.
    You can reach our customer service team by sending us a message using the form in our Contact page. Whether you have questions about our products, need assistance with an order, or require further information, our team is here to help.
    At the present ACACIA does not offer in person shopping experiences. However, we are actively working with retailers to bring our products to your area.
    If you’ve purchased your ACACIA product from any one of our approved partner retailers, it’s best to reach out to the retailer directly with any questions for the quickest support.

    However, if you have any difficulty in reaching out to any retailers, don't hesitate to contact us for assistance.

    BED FRAME ASSEMBLY GUIDE

    NIGHTSTAND & DRESSER ASSEMBLY GUIDE

    TABLE ASSEMBLY GUIDE

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